return & refund policy

Return & Refund Policy

Effective Date: August 7, 2026

Thank you for shopping with us. We strive to provide high-quality products and a great shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective upon delivery.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • The product is missing parts or accessories.

To be eligible for a return:

  • The request must be made within 7 days of receiving the order.
  • The item must be unused, unworn, and in its original packaging.
  • All tags, labels, manuals, invoices, and accessories must be included.
  • The product should not show any signs of use or damage caused by the customer.

2. Non-Returnable Items

The following items cannot be returned:

  • Personal care and hygiene products that have been opened or used.
  • Customized or personalized products.
  • Gift cards and digital products.
  • Products damaged due to misuse, improper handling, or normal wear and tear.
  • Items marked as “Final Sale” or “Non-Returnable.”

3. Return Process

To initiate a return:

  1. Contact our customer support with your order number.
  2. Share clear photos or videos showing the issue (if applicable).
  3. Our team will review your request within 24–48 business hours.
  4. If approved, return pickup instructions will be provided.

Please do not return any product without receiving approval from our support team.

4. Refund Policy

Once your returned product is received and inspected:

  • If approved, your refund will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or UPI after verification.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Replacement Policy

Instead of a refund, we may offer a replacement if:

  • The item is damaged during shipping.
  • You receive an incorrect product.
  • The product has a verified manufacturing defect.

Replacement requests should also be submitted within 7 days of delivery.

6. Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once the order has been dispatched, cancellation is not possible.
  • If you refuse delivery, applicable shipping and handling charges may be deducted from the refund.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your payment provider or bank, as processing times may vary.
  • If you still have not received the refund after the expected timeframe, please contact our support team.

8. Contact Us

For any return, refund, or replacement requests, please contact our customer support team with your order details. We are committed to resolving your concerns as quickly as possible.

By placing an order on our website, you agree to the terms and conditions outlined in this Return & Refund Policy.

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